Privacy and Terms

Welcome to the ContractCoach website (the “Website”). The Website is owned by The Jeff Hastings Agency, Inc. and it’s affiliates (“Jeff Hastings Agency”, “The Agency”, “ContractCoach”, “us”, “we” and “our”) located in Cypress, Texas.

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THIS WEBSITE. By using this Website, you signify your agreement to our Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use the Website. In addition, when you use any of our services, you will also be subject to our Privacy Policy, guidelines, terms and agreements applicable to those services.

Terms of Service

Agreement to our Terms of Service (“TOS”) allows you to use our Website or any other website owned, operated or licensed by us, and any associated applications from third-party vendors, web widgets or feeds used by The Agency (collectively referred to as “Our Services”).

Our coaching services provided by an authorized representative will be performed either face-to-face, video conferencing or over the telephone, as agreed jointly with both parties. Through these calls, coaching may address specific business and/or personal issues facing the business owner (or business owner representative) throughout the process. We take your privacy seriously and take all measures to protect your personal information, marketing programs, trade secrets and business data. We will not sell or redistribute your information to anyone. All information about the coach/client relationship, conversations, documents and references will be held strictly confidential and will not be used, discussed or disseminated in anyway unless for use to carry out the provisions of the Agreement. If you communicate to us through email, phone conversation, text message or any other medium, we will assume that medium has been approved and accepted by you.

All family, friends, employees, contractors or representatives invited into our discussions by you will be assumed to have been given expressed consent to participate in the Services rendered by the ContractCoach and may be privy to information shared by you in prior or future conversation and/or communications with you unless informed in writing otherwise.

The client understands that successful coaching requires honest communication between the client and coach. In this relationship, the coach may make recommendation and even assist in the creation of some documents, research and/or procedures; however, it is the client’s ultimate responsibility to enact or bring about change.

Privacy Policy

Most of our services require you to register and create an account on our Website; however, there are many free services which do not require you to register or purchase a product from our Company including, but not limited to, the installation and use of our ContractCoach iOS and Android App.

If you register, you will be asked to provide the following information: your name, business name, email address and phone number. You may or may not be asked to validate your email address before proceeding to order services. Once registered, you will also be asked to select the type(s) of services for which you are registering for. While most products will require you to input a valid credit card, some services are provided for FREE or offer a FREE TRIAL and may not require a credit card to access these services.

All information provided by you in your registration must be truthful and complete. We may suspend or cancel your registration without notice if we have any reason to believe that you have provided false or incomplete information.

When you create a new account, you will be required to create a unique user name and select a password. You should not disclose your password to any third party. You are solely responsible for keeping your password confidential and for the activity that occurs on your account. We will never ask you to send your password or other sensitive information to us in an email or to enter it via any website other than one with the URL of ContractCoach.com If you suspect any unauthorized use of your account or access to your password, please change your password immediately and contact us. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. You are solely liable for any loss or damage arising from your failure to comply with this Section.

Refund/Exchange Policy

We take pride in doing our absolute best to not only meet, but to exceed customer expectations. Our programs have been tested and have proven to work in agencies just like yours. However, from time-to-time, you may choose or we may assign you to a coach you are not satisfied with or our program fails to meet your expectations. We do our best to prepare for each and every session and expect our clients to give their best in return. Much of your success depends on your full commitment to implement our suggestions, ideas and programs into your own business and fully commit to make them work. However, if you are not fully satisfied with our program, you are encouraged to IMMEDIATELY report your concerns to us at support@contractcoach.com with details of your specific concerns. Upon your request, we will immediately stop additional withdrawals from your account and will offer to assign you to a new coach until you are completely satisfied. However, because of affiliate commissions and services that have been rendered, we DO NOT make refunds for services already rendered. Our website comes with a 30-day FREE LOOK offer which gives you the ability to test drive our programs. Our coaches also offer a FREE Business Consult and you have agreed to the Terms and Conditions of the services to be delivered. While your coach may have not met your expectations, we will continue to offer additional services to meet your expectations and help meet the goals you have set out to achieve.

Disclaimer

The content of our coaching programs has been prepared by The Jeff Hastings Agency, Inc. for informational purposes only and does not contain legal or financial advice. Any recommendations, in any form, or advice given to you in conversation or in writing is intended to assist you in making the correct decision for your business. We hope you find the information informative and useful, and we are honored you have chosen us to help you in your business. However, please take note of when situations about legal or financial matters are discussed, you should seek the advice of an attorney or CPA in the state(s) in which you do business.

Our coaches have been carefully selected based on information provided to us by them before they enter our program. We evaluate prior insurance experience, agency sales or training success, moral character, ability to instruct and successfully mentor others in the insurance field. Completion of our certification course also assists us in the training of our systems, philosophy and expectations of all members of our team. This certification course will allow our coaches to use the title “Certified Coach” on our Website, advertising material and communications with the general public. This certification does not guarantee the level of training, coaching or performance of the coach by The Agency in any way. Furthermore, we do not make any guarantee, promise or other assurance that your results will improve in any manner we may undertake. By using our Website or any of our services, you understand the outcome of a particular matter depends on a variety of factors including, among other things, the specifics and circumstances of your business condition, the applicable law, your professional tax advisor and attorney, the competency of your staff, completion of recommended assignments and unanticipated events.

In accordance with IRS requirements, this is to inform you that any information distributed to you by any member of ContractCoach that could be construed as U.S. tax advice is not written or intended to be used, and cannot be used, for the purpose of (i) avoiding penalties under the Internal Revenue Code or (ii) promoting, marketing or recommending to another party any transaction or matter addressed on our Website, printed documents or discussion.

Hold Harmless

You understand that our participation and/or involvement in providing coaching services carries with it the potential for certain risks, some of which may not be reasonably foreseeable. You acknowledge that these risks could cause me, or others around me, harm, including but not limited to, financial loss, business performance, loss of customers and emotional stress. By paying for services, you are bound by this Agreement and are willing to allow us to work with you to provide feedback, advice and possibly even create new products that may or may not be deemed profitable for your business and agree to release, indemnify, and hold harmless ContractCoach, The Jeff Hastings Agency, Jeff Hastings, authorized coaches, staff members, representatives, successors, and any third party used in connection with this Agreement etc. from all losses, claims, theft, demands, liabilities, causes of action, or expenses, known or unknown, arising out of your participation in our coaching services.

This Agreement cannot be change or modified in any way unless in writing and approved by an authorized member of ContractCoach and you the client. By creating an account and signing up for services, you agree to all of the terms and conditions stated in this Agreement above.

Restrictions

We and our licensors own all right, title, and interest in the copyrighted material, potentially patentable inventions, design logos, phrases, names, logos, HTML code in the Website, and any and all trade secrets (collectively, the “Intellectual Property Content”). We also claim ownership rights with regard to the “look,” “feel,” “appearance”, and “graphic function” of this Website, to the extent such rights are available under copyright and trademark law. You acknowledge and agree that your use of this Website does not confer upon you any license or permission to use the Intellectual Property Content. You shall not reproduce, modify, display, sell, share, lend or distribute the Intellectual Property Content, or use it in any other way for any public or commercial purpose.

Unless otherwise expressly agreed by separate written agreement, you agree that this Agreement conveys no right, property, license permission, or interest in any kind in or to the Intellectual Property Content. You agree that you will not contest or deny the validity of our right, title, or interest in the Intellectual Property Content, and you agree that you shall not encourage or assist others directly or indirectly to do the same. You agree that you shall not utilize the Intellectual Property Content in any manner that would diminish their value or harm our reputation, no shall you use or register any domain name that is identical or similar to any of our Intellectual Property Content.

Third Party Offers

We may authorize or sell advertising to vendors who offer products and or services that may be beneficial to your business (referred to as “Third Party Services” or “TPS’s”). Although we do our best to validate all TPS’s, we are not responsible for the delivery of such services, offers, content or promises made between you and our vendors. The terms and agreements for these services are solely between you and our vendor. However, we would like to hear how are vendors are doing. Please email us at info@contractcoach.com and provide the following information: Name of Vendor, Product Purchased, Purchase Date and comments about your experience.

Contact Us

You may contact us at:

PO Box 1066
Cypress, TX 77410-1066

Or email: info@contractcoach.com.

We are honored to have you as a client!